Currently, the OOB rejection process does not keep record of the emails sent to a vendor, nor does it store an email address for the vendor. This forces users to go outside of Medius to communicate with a Vendor about invoice rejections.

Rejection Process - Proposed

1. Medius stored an email for each Vendor account that would be used for invalidated invoices.

2. On an invoice, when you clicked "Invalidate", a box appeared that confirmed invalidation and asks if an email should be sent to the Vendor.

3. Medius would have an email template that says something like this:
   TO: (Vendor Email from F&O)

FROM: (email address of our choosing) <<Very Important

Subject: Attention Needed: Invoice 123456 Has Been Rejected

Body:

Dear Valued Vendor,

Unfortunately, invoice number 140191 has been rejected by Our Company because of (Fill in Required Comment). You will find a copy of this invoice attached to this email. All revised invoices must be resubmitted to Invoices@ourcompany.com.

Please do not reply directly to this message. All inquiries regarding this invoice should be directed to AP@ourcompany.com.

We thank you for your continued partnership.

Accounts Payable Department, Our Company

1. Invoice is attached to the email and the email is saved with the invalidated and archived invoice in Medius.