Status of mails with PO's sent to the supplier from the system.
In the procurement module there is this fantastic option to send out Purchase Orders to the suppliers. Whilst this is a great solution, we noticed that suppliers claim to not have received any mail. this is possibly due to an incorrect email address (typo error), or because the mail was blocked by the supplier firewall/exchange server, or something else.
Right now the only way to know is to log a ticket to the support portal.
and as they only keep a history of 3 days, the tickets tend to fall beyond the 3 day limit (e.g. logged ticket on a Friday morning = no more trace of the mail by next Monday morning) and you have no clue what went wrong.
Therefor it would be nice to visualize the status of the sent mails from within the application. I think this can be done in a couple of ways:
- like the import management screen
- via a search field where you fill in a supplier and get the last 10 mails + status or something similar
- an API that we can call outside Medius
- a report
- a notification for a specific role (like the integration error role)
Either one of the above would bring the application management to a higher level and would keep us on top of our purchase orders that have been sent to the supplier. right now it is kind of a black spot in the application.
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Atlas Copco commented
This not only concerns mailst with PO's. We also identified it with external mails sent from Medius I&M to suppliers.